DELIVERY & RETURNS
Delivery FEES
You can benefit from the free shipping service if the total value of the order after the discount is 199 riyals or more. Shipping fees are 25 riyals, and cash on delivery fee is 17 riyals.
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Delivery
Free delivery on orders above SAR 199Estimated at 2-5 working days from order date.
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Return Online & In-store
The Body Shop wants you to be 100% delighted with your order.
You can return items that are damaged or if it is in its original condition and packaging within 3 days
Cancel Order
We fully understand that sometimes you might change your mind regarding your purchase ,If you change your mind and want to cancel your order,
Please contact our customer service team and they will be happy to assist you.
Delivery information
Shipping is available to the cities under the following provinces only:
Central province, Qassim, Eastern province, Hail, Al-Jawf and the northern border
Any order to another region will be automatically canceled
HOW TO RETURN AN ITEM
How to return an item
You can return your item within 3 days from delivery date with the following conditions :
-Product is unused, Package is unopened.
- In the same condition when you received.
- Skin care and Make up products can not be returned unless it is a manufacturing defect.
Process for returning orders:
We may withhold reimbursement until we have received the products back or you have supplied evidence of having sent back the goods, whichever is the earliest.
Any fees such as delivery or COD fee will be deducted from the refund unless it is a manufacturing defect.
Damaged products.
If you received a damaged product or any of the products is different than what you ordered, then the product will be returned to us using the mentioned return process. The product must be returned in the same condition within 3 days of receiving the order, to return the full amount to you, including shipping fees . Please contact us at support@thebodyshopeast.com.
Non-returnable products
Make up and skin care products are Non-returnable .
Exchange
Please note that we do offer exchanges only in stores. For online returns you are invited to return your product(s) and then place a new order for the product(s) you wish to purchase, subject to stock availability.
WE'RE HERE TO HELP HAVE A QUESTION? CONTACT OUR CUSTOMER CARE TEAM
contact us via email or use our live chat service (Sunday to Thursday 9am- 5pm), detailing the problem you have encountered and our advisors will be happy to assist.
Or visit the nearest store.